The IT Tech Direct service desk is the first line of resolution for our IT support organization.
Our service desk solutions utilizes ITIL methodologies and best practices while operating under the principles of our PRISMS. Based upon customer requirements, we offer both customer site and off-site service desk options. The IT Tech Direct service desk solutions offer multiple avenues for service request submittals; 24×7 Toll-free phone number, email, text, web, and store front.
Current and Past Performance includes
• 24/7 phone and storefront support supporting customized CRM system for hazardous threat training exercises for federal government.
• Tier I/II incident and problem management support for self-service scheduling kiosks located at immigration service centers.
• Technical Dispatch support service management, from problem initiation to problem resolution.